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Pengaruh Kualitas Pelayanan Terhadap Brand Image Pada Unit Rawat Jalan Poliklinik Penyakit Dalam RSU. Pirngadi Di Medan

the brand imageof the hospital. The hospital’s service quality consists of Reliability, Responsiveness, Assurance, Empathy …

Persistent link: https://www.econbiz.de/10009464389

Emotional structures in organizations : a study of the process of change in a Swedish company

Berg, Per Olof - 1979

Persistent link: https://www.econbiz.de/10000001580

Examining service quality for homebuyers in the residential real estate brokerage industry

Seiler, Vicky L. - University of Western Sydney; School of Construction, … - 2004

empathy dimensions significantly lead to increases in the overall evaluation of service the firm provides. The empathy … dimension also significantly causes homebuyers to recommend the firm to others. Additionally, empathy significantly causes the …

Persistent link: https://www.econbiz.de/10009481929

Why Empathy is not the Best Basis for Humanitarianism

Breithaupt, Fritz - 2015

The paper challenges the assumption that empathy is the key source of humanitarianism. It begins by asking what … underlies the perception of empathy as one of the chief motors of humanitarian aid. This leads to an examination of the ‘scene … of empathy’—which in turn sheds light on some of the more problematic aspects of empathy. Three of these problematic …

Persistent link: https://www.econbiz.de/10012172037

Keep It Simple: A Field Experiment on Information Sharing among Strangers

Batista, Catia; Fafchamps, Marcel; Vicente, Pedro C. - 2021

SMS information campaigns are increasingly used for policy. We conduct a field experiment to study information sharing through mobile phone messages. Subjects are rural households in Mozambique who have access to mobile money. In the baseline intervention, subjects receive an SMS containing...

Persistent link: https://www.econbiz.de/10012882356

Antecedents and consequences of trust on a virtual team leader

Flavián Blanco, Carlos; Guinalíu, Miguel; Jordan, Pau - In: European Journal of Management and Business Economics … 28 (2019) 1, pp. 2-24

(attractiveness, empathy and justice) exert on the degree of trust is evaluated. On the other hand, the influence of trust on the …

Persistent link: https://www.econbiz.de/10013193204

Intentions versus outcomes: Cooperation and fairness in a sequential prisoner's dilemma with nature

Ridinger, Garret - In: Games 12 (2021) 3, pp. 1-30

This paper investigates the importance of concerns about intentions and outcomes in a sequential prisoner's dilemma game with nature. In the game, there is a chance that the first mover's choice is reversed. This allows the separation of intended actions from the resulting outcomes. Equilibrium...

Persistent link: https://www.econbiz.de/10013200120

Antecedents of customer loyalty (CL) in the mobile telecommunication companies in Cameroon

Tarkang, Marymagdaline E.; Yunji, Ruth N.; Asongu, Simplice - 2021

examining the influence of the five service quality dimensions; tangibility, reliability, assurance, responsiveness, and empathy …

Persistent link: https://www.econbiz.de/10012652997

Income and Views on Minimum Living Standards

Johnston, David W.; Menon, Nidhiya - 2021

This paper explores the association between income and stated views on minimum living standards; that is, views on items and activities that no one in today's society should have to go without. Using data from a large nationally representative survey, we find the rich are less empathetic. In our...

Persistent link: https://www.econbiz.de/10012658235

Virtual reality and charitable giving – the role of space, presence, and attention

Gugenishvili, Ilia; Nyström, Anna-Greta - 2023

model, empathy, and donation behavior after viewing content using VR vs. a desktop computer. Results point to a clear … higher spatial presence, attention allocation, spatial situation model, and empathy. Donation behavior, though, was equal …

Persistent link: https://www.econbiz.de/10014367315