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Apte, Uday M.
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Analysis and improvement of information-intensive services : evidence from insurance claims handling operations
Apte, Uday M.
;
Cavaliere, Richard A.
;
Kulkarni, Shailesh S.
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 665-678
Persistent link: https://www.econbiz.de/10008796726
Saved in:
2
High tech versus high touch : the role of human intermediation in information-intensive services
Apte, Uday M.
- In:
Managing consumer services : factory or theater?
,
(pp. 33-43)
.
2014
Persistent link: https://www.econbiz.de/10010478157
Saved in:
3
Analysis and Improvement of Information‐Intensive Services: Evidence from Insurance Claims Handling Operations
Apte, Uday M.
;
Cavaliere, Richard A.
;
Kulkarni, Shailesh S.
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 665-679
Persistent link: https://www.econbiz.de/10008721618
Saved in:
4
Global disaggregation of information-intensive services
Apte, Uday M.
;
Mason, Richard O.
-
2009
Persistent link: https://www.econbiz.de/10003848522
Saved in:
5
Cost and cycle time reduction in the service industry : a field study of insurance claims operation
Apte, Uday M.
;
Hegde, G. G.
- In:
International journal of decision sciences, risk and …
2
(
2010
)
1/2
,
pp. 24-35
Persistent link: https://www.econbiz.de/10008663985
Saved in:
6
When is RFID right for your service?
Ferrer, Geraldo
;
Dew, Nicholas
;
Apte, Uday M.
- In:
International journal of production economics
124
(
2010
)
2
,
pp. 414-425
Persistent link: https://www.econbiz.de/10003958961
Saved in:
7
The US information economy : value, employment, industry structure, and trade
Apte, Uday M.
;
Karmarkar, Uday S.
;
Nath, Hiranya K.
-
2012
Persistent link: https://www.econbiz.de/10009757585
Saved in:
8
Optimization of bank check sorting and clearing operation
Apte, Uday M.
;
Ahn, Seongje
;
Guignard-Spielberg, Monique
- In:
Technology operation management : TOM ; official …
2
(
2011
)
1
,
pp. 16-28
Persistent link: https://www.econbiz.de/10010243259
Saved in:
9
Service supply chain in the Department of Defense : opportunities and challenges
Apte, Uday M.
;
Ferrer, Geraldo
;
Lewis, Ira
;
Rendon, Rene
- In:
Service science, management and engineering : education …
,
(pp. 235-242)
.
2008
Persistent link: https://www.econbiz.de/10003827922
Saved in:
10
Information services in the US economy: value, jobs, and management implications
Apte, Uday M.
;
Karmarkar, Uday S.
;
Nath, Hiranya K.
- In:
California management review
50
(
2007/08
)
3
,
pp. 12-30
Persistent link: https://www.econbiz.de/10003733770
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