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Quality of work life as a mediator between emotional labor and work family interference
Cheung, Francis Yue-Lok; Tang, Catherine So-Kum - In: Journal of business and psychology 24 (2009) 3, pp. 245-255
Persistent link: https://www.econbiz.de/10003914324
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Are committed employees more service oriented?
Guerra, Eva; Sepúlveda, César J. - In: Global business and organizational excellence : a … 33 (2013/14) 3, pp. 23-36
Persistent link: https://www.econbiz.de/10010359910
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Employee emotional labour and quitting intentions : moderating effects of gender and age
Walsh, Gianfranco; Bartikowski, Boris - In: European journal of marketing : EJM 47 (2013) 8, pp. 1213-1237
Persistent link: https://www.econbiz.de/10009786593
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Customer aggression, emotional dissonance and employees' well-being
Goussinsky, Ruhama - In: International journal of quality and service sciences 3 (2011) 3, pp. 248-266
Persistent link: https://www.econbiz.de/10009405157
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Organizational pride and its positive effects on employee behavior
Gouthier, Matthias H. J.; Rhein, Miriam - In: Journal of service management 22 (2011) 5, pp. 633-649
Persistent link: https://www.econbiz.de/10009405799
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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee; Bonn, Mark Andrew; Han, Su-Jin; Lee, Kyung Hee - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
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Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon; Ok, Chihyung; Lee, Seung-hoon; Lee, Choong-Ki - In: Journal of travel research : a quarterly publication of … 57 (2018) 3, pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
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Employees' use of empathy to improve their job behaviour
Singh, Prakash - In: International business and economics research journal 13 (2014) 3, pp. 599-610
Persistent link: https://www.econbiz.de/10010372621
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Sind Emotionen Kapital? : Leidenschaft als Ressource
Fischer, Heinz - In: Erfolgsfaktor emotionales Kapital : Menschen …, (pp. 45-68). 2008
Persistent link: https://www.econbiz.de/10003779398