Customer aggression, emotional dissonance and employees' well-being
Ruhama Goussinsky
| Year of publication: |
2011
|
|---|---|
| Authors: | Goussinsky, Ruhama |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 3.2011, 3, p. 248-266
|
| Subject: | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour | Gewalt | Violence | Dienstleistungsberufe | Service workers | Arbeitsverhalten | Work behaviour | Emotion | Stress | Work stress | Israel | 2007-2008 |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009405157