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Ravallion, Martin
94
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89
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71
Frey, Bruno S.
71
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66
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64
Dur, Robert A. J.
60
Heckman, James J.
56
Klasen, Stephan
56
Silber, Jacques
55
Foster, James E.
54
Siddiqui, Danish Ahmed
54
Karatepe, Osman M.
53
Duclos, Jean-Yves
47
Seth, Suman
47
Verme, Paolo
46
Feenstra, Robert C.
45
Jolliffe, Dean
44
Burkhauser, Richard V.
43
Bagozzi, Richard P.
42
Cowell, Frank A.
41
Winden, Frans A. A. M. van
41
De Clercq, Dirk
40
Dang, Hai-Anh H.
39
Diebold, Francis X.
39
Delfgaauw, Josse
38
Falk, Armin
38
Deaton, Angus
35
Fehr, Ernst
35
Kanbur, Ravi
35
Santos, Maria Emma
34
Septianto, Felix
34
Han, Heesup
33
Sliwka, Dirk
32
Borghans, Lex
31
Kräkel, Matthias
31
Ferreira, Francisco H. G.
30
Fox, Kevin J.
30
Osterloh, Margit
30
Schaufeli, Wilmar B.
30
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Edward Elgar Publishing
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Verlag Dr. Kovač
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Oxford Poverty & Human Development Initiative
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OECD Environment Statistics
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
Journal of management & organization : JMO
111
The service industries journal
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Human performance
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Human relations
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RePEc
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USB Cologne (EcoSocSci)
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81
Interpersonal process of emotional labor : the role of negative and positive customer treatment
Zhan, Yujie
;
Wang, Mo
;
Shi, Junqi
- In:
Personnel psychology : a journal of applied research
69
(
2016
)
3
,
pp. 525-557
Persistent link: https://www.econbiz.de/10011552338
Saved in:
82
Problematic customers and customer service employee retaliation
Madupalli, Ramana Kumar
;
Poddar, Amit
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 244-255
Persistent link: https://www.econbiz.de/10010391424
Saved in:
83
Relationship between HEXACO personality factors and emotional labour of service providers in tourism industry
Sohn, Hae-kyung
;
Lee, Timothy Jeonglyeol
- In:
Tourism management : research, policies, practice
33
(
2012
)
1
,
pp. 116-125
Persistent link: https://www.econbiz.de/10009354594
Saved in:
84
Does autonomy increase or decrease negative emotional displays from service workers? : a test of competing hypotheses
Smit, Brandon W.
;
Ryan, Liam C.
;
Nelson, Courtney A.
- In:
Journal of personnel psychology
15
(
2016
)
3
,
pp. 134-138
Persistent link: https://www.econbiz.de/10011644429
Saved in:
85
Understanding workplace boredom among service employees : qualitative insights and employee outcomes
Velasco, Franklin
- In:
Journal of managerial issues : JMI
29
(
2017
)
3
,
pp. 278-293
Persistent link: https://www.econbiz.de/10011735453
Saved in:
86
Talking bodies : an embodied approach to service employees' work
Kuuru, Tiina-Kaisa
;
Närvänen, Elina
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 313-325
Persistent link: https://www.econbiz.de/10013407498
Saved in:
87
Wertschätzung und Stolz in Dienstleistungsberufen
Hinding, Barbara
;
Spanowski, Marion Andrea
;
Kastner, Michael
- In:
Leistungs- und Gesundheitsmanagement - psychische …
,
(pp. 186-200)
.
2010
Persistent link: https://www.econbiz.de/10008827052
Saved in:
88
Implementation of empowerment in Chinese high power-distance organizations
Humborstad, Sut I. Wong
;
Humborstad, Bjarte
;
Whitfield, …
- In:
The international journal of human resource management
19
(
2008
)
7
,
pp. 1349-1364
Persistent link: https://www.econbiz.de/10003760801
Saved in:
89
Managing service staff as an organizational resource : implications for customer service provision
Gudergan, Siegfried
;
Beatson, Amanda
;
Lings, Ian
- In:
Services marketing quarterly
29
(
2007/08
)
4
,
pp. 25-41
Persistent link: https://www.econbiz.de/10003762364
Saved in:
90
Erfolgsfaktor Emotionen : Ziele sicher erreichen mit Soft Skills
Panse, Winfried
;
Wilmsdorff, Holger von
-
2010
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003926983
Saved in:
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