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Fit sigma : a lean approach to building sustainable quality beyond six sigma
Basu, Ron - 2011
Persistent link: https://www.econbiz.de/10008968763
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Grundlagen im Dienstleistungsunternehmen : mit Qualitätsmanagement und Kundenorientierung zum Erfolg
Müller, Tobias - 2011
Persistent link: https://www.econbiz.de/10008968977
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ISO 9000 quality systems handbook : using the standards as a framework for business improvement ; [upd. for the ISO 9001:2008 standard]
Hoyle, David - 2009 - 6. ed.
Persistent link: https://www.econbiz.de/10009128538
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Higher management control
Batty, Joseph - 2011 - 4th ed
Persistent link: https://www.econbiz.de/10009285162
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Quality : from customer needs to customer satisfaction
Bergman, Bo; Klefsjö, Bengt - 2010 - Ed. 3:5
Persistent link: https://www.econbiz.de/10009361901
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Quality in ebusiness : the new DNA
Zairi, Mohamed (contributor) - 2009 - 1. ed.
Persistent link: https://www.econbiz.de/10009361954
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Be our guest : perfecting the art of customer service
Kinni, Theodore B. - 2011 - 1. ed.
Persistent link: https://www.econbiz.de/10009362448
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Lean hospitals : improving quality, patient safety, and employee engagement
Graban, Mark - 2012 - 2. ed.
Persistent link: https://www.econbiz.de/10009414671