The aim of our study is to analyse competitive dynamics in an emerging sector of the wider agri-food industry, namely the fresh-cut business (fruit and vegetable products that are minimally processed and ready to eat). Our work is based on case study research. We propose an interpretive model...

<em>Quality Management to Develop Talent and Creativity</em> Firm’s competitiveness has a primary source in its intellectual capital: People are the most valuable firm’s resource, as they activate learning processes and value generation processes. The work analyses the relationship among quality...

Purpose – The purpose of this article is to analyze the present level of the adoption of TQM in firms, and to outline an evaluation of its evolving path. Design/methodology/approach – A qualitative method was chosen to analyze the “state‐of‐the‐art” of TQM. A total of 21 firms were...

Purpose – The purpose of this paper is to analyse innovation in the light of service‐dominant (S‐D) logic and service science as a value‐creating process occurring through a many‐to‐many network resource integration. Design/methodology/approach – The paper utilises S‐D logic and...

Purpose – The purpose of this paper is to develop a framework for understanding service design and how service design relates to central concepts within service marketing. Design/methodology/approach – For companies, service design is growing in importance and has become a crucial capability...

Purpose – The purpose of this study is to explore three paradoxes of service innovation and provide a way forward for fresh thinking on the topic. Design/methodology/approach – Through a conceptual model of service innovation research, the authors challenge the “pro-change” bias and...

Purpose – The purpose of this paper is to investigate the role of total quality management (TQM) as a knowledge enabler in the creation and exploitation of organisational knowledge. Design/methodology/approach – This qualitative investigation adopts a case‐study methodology to analyse the...