The service sector has assumed greater economic importance over the past decade. India is fifteenth in services output. It provides employment to 23% of work force, and it is growing fast, growth rate 7.5% in 1991-2000 up from 4.5% in 1951-80. It has the largest share in the GDP, accounting for...

This study aims to investigate the levels of emotional intelligence for managers in public and private hospitals in Jordan for the purpose of identifying the relative practice of emotional intelligence dimensions by managers in each sector. The research will also look into the differences (gaps)...

The general satisfaction of patients and population about healthcare services is an indicator measurement that provides a meaningful perception of population opinion about performance of healthcare system. To study the impact of COVID-19 precautionary procedures and quality of healthcare...

The purpose of this article is to determine the role of service providers in Mangaung Metropolitan Municipality (MMM) in ensuring effective service delivery. The absence of transparency, accountability, and proper and trustworthy structures and procedures in public procurement leads to...

How can we ensure high-quality public services such as health care and education? Governments spend huge amounts of public money on public services such as health, education, and social care, and yet the services that are actually delivered are often low quality, inefficiently run, unresponsive...