From a hotel guest to the '3.4 satisfied' customer
Year of publication: |
2000
|
---|---|
Authors: | Gustavsson, Eva |
Published in: |
Facts and figures : economic representations and practices. - Marburg : Metropolis Verlag, ISBN 978-3-89518-993-7. - 2000, p. 175-203
|
Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Schweden | Sweden |
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