The relationship between customer loyalty and the order procurement and order fulfillment processes of electronic retailers is empirically examined in this paper. The study sample contains data from 52 electronic food retailers. After controlling for the retailers' product categories based on...

We study outpatient appointment block scheduling policies for single providers under conditions of patient heterogeneity in service times and patient no-shows. The objective is to find daily appointment schedules that minimize a weighted sum of patients' waiting time, the physician's idle time,...