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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : the case of four star hotels

Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International journal of quality & reliability management 33 (2016) 2, pp. 160-177

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Relationships among senior tourists' perceptions of tour guides' professional competencies, rapport, satisfaction with the guide service, tour satisfaction, and word of mouth

Hwang, Jinsoo; Lee, JungHoon - In: Journal of travel research : a quarterly publication of … 58 (2019) 8, pp. 1331-1346

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Assessing visitor satisfaction at a South African zoo by means of an importance-performance analysis

Ngwenya, Prudence Jeaneth; Hermann, Uwe Peter; … - In: International journal of leisure and tourism marketing … 8 (2023) 1, pp. 36-52

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Do psychological captial and work engagement foster frontline employees satisfaction? : a study in the hotel industry

Karatepe, Osman M.; Karadas, Georgiana - In: International journal of contemporary hospitality management 27 (2015) 6, pp. 1254-1278

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Service recovery through empowerment? : HRM, employee performance and job satisfaction in hotels

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Tourism economics

Panasiuk, Aleksander (ed.) - 2023

The issues relating to the functioning of the tourism economy include both the activities of tourism enterprises and … spatial units, i.e., tourism destinations, as well as tourism demand, including tourists' purchasing behavior. The aim of the … Special Issue of Economies is to present the current results of research on the functioning of the tourism market and its …