This paper investigates the impact of dependence among successive service times on the transient and steady-state performance of a large-scale service system. This is done by studying an infinite-server queueing model with time-varying arrival rate, exploiting a recently established...

Large-scale service systems, where many servers respond to high demand, are appealing because they can provide great economy of scale, producing a high quality of service with high efficiency. Customer waiting times can be short, with a majority of customers served immediately upon arrival,...