manager turnover on the client–agency relationship, an under-researched area of relationship management literature. Design …/methodology/approach – A case study approach and one-to-one interviews are used to conduct the exploratory study, analysing client–agency … organisational and individual contextual factors that influence the outcome of turnover. Categorized into three core contexts (client …

Events that disrupt customer-supplier relationships pose a source of risk for suppliers that depend on a customer for a … suppliers losing substantial sales to the customer following the turnover. This loss is greater when incumbents are more likely …