Kim, Jiyoung; Yang, Kiseol; Yong Kim, Bu - In: International Journal of Retail & Distribution Management 41 (2013) 9, pp. 688-705
Purpose – The purpose of this study is to investigate cross cultural differences in the impact of online retailer reputation and retail quality on consumers' emotional and cognitive (i.e. perceived risk) reactions, which lead to purchase intention, based on stimulus‐organism‐response...