Over the past few years public interest in value for money from educational institutions has obliged administrative and teaching staff in such organisations to plan, organise and control more effectively, and in some cases to upgrade quality. Improved performance in an educational establishment,...

The management development of top executives is important for the success of the entire business. Attention needs to be focused on their specific business issues and on the quality of their working relationships. Using the comments of chief executives from various different companies helpful...

Argues that a TQM programme can reduce the COPQ (cost of poor quality) by between 20% and 40 per cent. Suggests benchmarking is the first step to estimate an organisation′s minimum level of waste by comparing itself with the market leader in its sector, then to examine long‐term performance...

Praise for Praise for Performance Management: Integrating Strategy Execution, Methodologies, Risk, and Analytics "A highly accessible collection of essays on contemporary thinking in performance management. Readers will get excellent overviews on the Balanced Scorecard, strategy maps,...