Similar Search Results

Percepciones de los sistemas de trabajo de alto rendimiento e intención de marcha : un análisis multinivel

García Chas, Romina; Neira Fontela, Edelmira; Varela … - In: Investigaciones europeas de Dirección y Economía de … 18 (2012) 3, pp. 206-215

Previous research on high-performance work systems (HPWSs) has primarily analyzed the effects of HPWSs on organizational performance from a management perspective. The current study distinguishes between management and employee perspectives of HPWS and examines how the two perspectives relate to...

Persistent link: https://www.econbiz.de/10009675808

Percepciones de los sistemas de trabajo de alto rendimiento e intención de marcha. Un análisis multinivel

García Chas, Romina; Neira Fontela, Edelmira; Varela … - In: Investigaciones Europeas de Dirección y Economía de … 18 (2012) 3, pp. 206-215

Persistent link: https://www.econbiz.de/10011954043

Percepciones de los sistemas de trabajo de alto rendimiento e intención de marcha : un análisis multinivel

García Chas, Romina; Neira Fontela, Edelmira; Varela … - In: Investigaciones europeas de Dirección y Economía de … 18 (2012) 3, pp. 206-215

Persistent link: https://www.econbiz.de/10010058665

Explaining customer satisfaction with complaint handling

Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: The international journal of bank marketing : IJBM 28 (2010) 2, pp. 88-112

Persistent link: https://www.econbiz.de/10008696425

Comportamiento de abandono de la relación de un cliente con la empresa en un contexto de fallo y recuperación del servicio

Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: Cuadernos de economía y dirección de la empresa : CEDE 40 (2009), pp. 143-169

Persistent link: https://www.econbiz.de/10003925920

Lack of preferential treatment : effects on dissatisfaction after a service failure

Varela Neira, Concepción; Vázquez Casielles, Rodolfo; … - In: Journal of service management 21 (2010) 1, pp. 45-68

Persistent link: https://www.econbiz.de/10003964392

Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies

Vázquez Casielles, Rodolfo; Iglesias Argu͏̈elles, Víctor - In: The service industries journal 32 (2012) 1/2, pp. 83-103

Persistent link: https://www.econbiz.de/10009427705

Comparing the explanatory capacity of three constructs in the prediction of engineers' proficiency, adaptivity, and proactivity

García-Chas, Romina; Neira-Fontela, Edelmira; Varela … - In: Human resource management 54 (2015) 4, pp. 689-709

Persistent link: https://www.econbiz.de/10011338161

High-performance work systems and job satisfaction : a multilevel model

García-Chas, Romina; Neira-Fontela, Edelmira; Varela … - In: Journal of managerial psychology 31 (2016) 2, pp. 451-466

Persistent link: https://www.econbiz.de/10011485319

Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting

Bande, Belén; Fernández-Ferrín, Pilar; Varela Neira, … - In: The journal of business & industrial marketing 31 (2016) 2, pp. 219-231

Persistent link: https://www.econbiz.de/10011486512