Purpose – Taking the literature on knowledge and mergers and acquisitions as a basis, the purpose of this paper is to analyze some variables that influence the knowledge transfer in mergers and acquisitions. Design/methodology/approach – Using data from a sample of 57 domestic Spanish...

Quality of service in hotels is a key factor in their success; hence, the interest in its knowledge as well as in to what extent this variable is related to different characteristics of the company. It is also of interest to know the level of service orientation of the customer-contact employees...