This paper examines the concept of service quality in private banking theoretically and empirically and identifies … factors which contribute to service quality. A multidimensional and hierarchical model is developed based on the work of Rust … and Oliver (in Service Quality, pp. 1–20, 1994) and Brady and Cronin (in J. Mark. 65(3):34–49, 2001). The model is then …

Service is created when it's marketed, and this is why we try to measure “service quality” through “marketing mix …”. This paper analyzes the Egyptian banking performance, and measures the effect of the marketing mix on service quality and … the effect of service quality on performance indicators. Banking performance is measured, using Return On Assets (ROA) and …

This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior … of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. A total … carried out to uncover the key dimensions of Indonesian Islamic banking service quality. Next, we use central tendency …

competitiveness of the retail banking services including service quality, financial capacity, risk management, organizational culture …, and social responsibility. The findings indicate that financial capacity has biggest effect and service quality has … positively to the competitiveness of the retail banking services including service quality, financial capacity, risk management …

The success of a bank depends on the quality of the relationships it establishes with customers, gaining confidence and … the value it provides. For a higher service quality and to prevent errors, banks must set features of quality service and … the means and methods of measurement and evaluation. The purpose of this paper is to establish quality standards for …

Quality management banking perspective is extremely interesting, from the point of view of the activities specific, and … of the permanent area competition imposement. Banks being aware of the quality problems also lead to the appearance and … the main elements of a quality programme. …

22000 standards. The purpose of this study is, to determine students awareness and ignores of level of food quality and food … quality certification during their food shopping. This research has conducted with survey in the Hittite University, Faculty … relationship between demographic specialties of students and ignored of food and quality legislation. But there is relationship …