expectations with the help of Factor Analysis and Mann - Whitney U-Test. The findings of the study indicate that service quality is … service quality. After analysis the findings of the study also suggest intrinsic and extrinsic cues of consumers from various …

significant differences among three types of answers. Service quality was measured by using an existing scale from the literature …

, performance expectancy, social influence, and trust. Implications & Recommendations: Therefore, banks have to enhance the quality …

In the field of services, quality is, in general, defined by the client and the management ensures the overfulfilment … of the clients demands and expectations. The quality of services implies two essential aspects that a manager has to take … into account: the clients satisfaction and the absence of the errors made by employees. Introducing a system of quality …