customers in their satisfaction and engagement were found to be convenience, courtesy, competence and internal branding. All had … satisfaction/engagement; and the first to examine courtesy, competence, convenience and internal branding in a holistic model with …

Purpose – The purpose of this study is to determine the role of convenience in a recreational shopping trip. In an … – convenience. Whereas these two alternatives have traditionally been regarded as separate strategies, this study examines whether … convenience actually serves as a source of satisfaction in a hedonic shopping context. Design/methodology/approach – A …

Purpose – Despite an increasingly convenience-oriented society, very few empirical studies have identified convenience … defined store convenience. The purpose of this study is to empirically develop an alternative definition of store convenience … convenience. Findings – Empirical analysis provides strong support for the alternative definition, with respondents indicating …

paper is to determine the importance consumers assign to spatial convenience, measure how consumers perceive shopping malls … convenience, while the retail audit was used to establish how malls and strips compare in their provision of it. Findings – The … results of the survey indicate that consumers regard spatial convenience as important and believe that malls are superior in …

Purpose – The purpose of this paper is to identify the key convenience dimensions of online shopping, as convenience … shopping convenience and then develop and validate an instrument of five key dimensions to measure online shopping convenience … convenience are: access, search, evaluation, transaction, and possession/post‐purchase convenience. Practical implications …

that explores how convenience, compatibility, and media richness affect users' attitudes towards the dedicated e …‐book readers for reading. Findings – The results of this study suggest that convenience, compatibility, and media richness all … theories: the Technology Acceptance Model, Innovation Diffusion Theory, media richness theory and convenience. This helps one …

association of mobility, reachability and convenience with performance expectancy (PE) and effort expectancy (EE). Design … BI. The results also revealed that EE is influenced by mobility, reachability and convenience. PE however was found to be … influenced by convenience. Practical implications – The results of this study provides valuable insights and references for …

and convenience perceptions differ across public and private self-service technology. Additionally, customers placed a …

Purpose – This study aims to investigate the effect of convenience, social needs and social influences on university … indicated that university students' dependency on smartphones is influenced by convenience, social needs and social influences …