Understanding the differences of public and private self-service technology
Year of publication: |
2014
|
---|---|
Authors: | E. Collier, Joel ; L. Sherrell, Daniel ; Babakus, Emin ; Blakeney Horky, Alisha |
Published in: |
Journal of Services Marketing. - Emerald Group Publishing Limited, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 28.2014, 1, p. 60-70
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Control | Convenience | Hedonic | Self-service technology | Technical anxiety | Utilitarian |
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