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Purpose This paper aims to address the nature of sustainable enterprise excellence, what it is, its enablers and specific manifestations. Design/methodology/approach A sweeping model of sustainable enterprise excellence, resilience and robustness is introduced, along with its enablers. Among...
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Purpose: When appropriately implemented, excellence models such as the Shingo operational excellence model (SOEM), Baldrige performance excellence model and EFQM business excellence model aid enterprise quests for sustained superior results across varied dimensions. Evidence supporting this...
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