Ooi, Keng-Boon; Arumugam, Veeri; Lee, Voon-Hsien; Wooi, … - In: International Journal of Services, Economics and Management 4 (2012) 3, pp. 186-208
(TQM/HRM) practices on employees' knowledge sharing behaviour, with the Malaysian service organisations being the main … equation modelling (SEM) analysis was used to analyse the data gathered. From the results generated, it was concluded that the … selected TQM/HRM practices was partially correlated with the knowledge sharing behaviour, with leadership being the most …