//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Does service recovery affect s...
Similar by subject
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Satisfaction
10,903
Zufriedenheit
9,694
Lebensqualität
4,309
Quality of life
4,295
Customer satisfaction
2,785
Kundenzufriedenheit
2,536
Consumer behaviour
2,175
Konsumentenverhalten
2,055
Relationship marketing
1,914
Beziehungsmarketing
1,844
Deutschland
1,725
Germany
1,703
Job satisfaction
1,463
Arbeitszufriedenheit
1,462
Service quality
1,451
Dienstleistungsqualität
1,365
satisfaction
1,362
Schätzung
1,114
Estimation
1,111
Customer loyalty
1,045
Kundenbindung
936
Customer retention
917
Sozialer Indikator
773
Social indicator
770
Welt
760
World
760
Health
741
Gesundheit
725
Income
603
Einkommen
601
United Kingdom
584
life satisfaction
576
Großbritannien
574
Measurement
543
Messung
542
Theorie
539
Theory
535
Einkommensverteilung
528
Income distribution
522
Lebensstandard
519
more ...
less ...
Online availability
All
Undetermined
5,600
Free
5,388
Type of publication
All
Article
9,245
Book / Working Paper
5,704
Journal
15
Other
13
Type of publication (narrower categories)
All
Article in journal
6,975
Aufsatz in Zeitschrift
6,975
Graue Literatur
2,661
Non-commercial literature
2,661
Working Paper
2,401
Arbeitspapier
2,319
research-article
723
Aufsatz im Buch
714
Book section
714
Hochschulschrift
248
Thesis
176
Collection of articles of several authors
162
Sammelwerk
162
Article
136
Aufsatzsammlung
116
Conference paper
87
Konferenzbeitrag
87
Collection of articles written by one author
48
Sammlung
48
Case study
38
Fallstudie
38
Konferenzschrift
36
review-article
33
case-report
31
review
29
Amtsdruckschrift
25
Government document
25
Conference proceedings
20
Dissertation u.a. Prüfungsschriften
20
conceptual-paper
19
viewpoint
19
Ratgeber
17
Statistik
15
Systematic review
13
Übersichtsarbeit
13
Handbook
12
Handbuch
12
Guidebook
11
Reprint
11
Umfrage
11
more ...
less ...
Language
All
English
13,508
Undetermined
686
German
613
Spanish
59
French
33
Italian
12
Lithuanian
10
Portuguese
10
Indonesian
9
Polish
9
Romanian
6
Czech
4
Hungarian
4
Swedish
4
Serbian
3
Norwegian
2
Russian
2
Vietnamese
2
Danish
1
Kazakh
1
Korean
1
Slovenian
1
Albanian
1
Turkish
1
Ukrainian
1
more ...
less ...
Author
All
Oswald, Andrew J.
159
Clark, Andrew E.
133
Stutzer, Alois
118
Blanchflower, David G.
102
Frey, Bruno S.
98
Powdthavee, Nattavudh
93
Helliwell, John F.
81
Welsch, Heinz
79
Graham, Carol
63
Wagner, Gert G.
60
Wolfers, Justin
60
Knabe, Andreas
57
Bjørnskov, Christian
54
Senik-Leygonie, Claudia
54
Akay, Alpaslan
53
Proto, Eugenio
52
Easterlin, Richard A.
51
Ferrer-i-Carbonell, Ada
50
Stevenson, Betsey
50
Becchetti, Leonardo
48
Frijters, Paul
48
Binder, Martin
44
D'Ambrosio, Conchita
44
Headey, Bruce
44
Wang, Shun
42
Bryson, Alex
40
Dolan, Paul
39
Schöb, Ronnie
39
Hetschko, Clemens
37
Chadi, Adrian
36
Fischer, Justina A. V.
36
Praag, Bernard M. S. van
36
Veenhoven, Ruut
36
Han, Heesup
35
Kimball, Miles S.
35
Krekel, Christian
35
Nikolova, Milena
35
Schwarze, Johannes
35
Ours, Jan C. van
33
Huang, Haifang
32
more ...
less ...
Institution
All
National Bureau of Economic Research
115
Springer Fachmedien Wiesbaden
29
OECD
27
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
27
HAL
22
Institute for the Study of Labor (IZA)
15
Edward Elgar Publishing
11
Munich Business School
11
Université Paris-Dauphine (Paris IX)
11
Forschungsinstitut zur Zukunft der Arbeit
10
Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
9
Erasmus Research Institute of Management (ERIM), Erasmus Universiteit Rotterdam
9
Forschungsbasierte Infrastruktureinrichtung "Sozio-oekonomisches Panel (SOEP)", DIW Berlin (Deutsches Institut für Wirtschaftsforschung)
8
Tinbergen Instituut
8
C.E.P.R. Discussion Papers
7
Facultatea de Administraţie Publică, Şcoala Naţională de Studii Politice şi Administrative (SNSPA)
7
Nomos Verlagsgesellschaft
7
Melbourne Institute of Applied Economic and Social Research
6
Verlag Dr. Kovač
6
Deutsches Institut für Wirtschaftsforschung
5
European Association of Agricultural Economists - EAAE
5
Tinbergen Institute
5
Vytautas Magnus University
4
Dipartimento di Economia, Metodi Quantitativi e Strategie d'Impresa (DEMS), Facoltà di Economia
3
Dpal-vbrug Zhib-vjug Lte-ba
3
EconWPA
3
European Foundation for the Improvement of Living and Working Conditions
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
GABAL-Verlag GmbH
3
Instituto Valenciano de Investigaciones Económicas (IVIE)
3
International Institute of Social and Economic Sciences
3
Istituto Nazionale di Statistica
3
Logos Verlag Berlin
3
Siauliai University
3
Technische Universität Dresden
3
Tilburg University, Center for Economic Research
3
W. Kohlhammer GmbH
3
epubli GmbH
3
Books on Demand GmbH <Norderstedt>
2
Brookings Institution
2
more ...
less ...
Published in...
All
Discussion paper series / IZA
426
IZA Discussion Paper
241
SOEP papers on multidisciplinary panel data research / German Socio-Economic Panel Study (SOEP), DIW Berlin
193
Journal of business research : JBR
150
Journal of retailing and consumer services
140
NBER working paper series
114
International journal of happiness and development
109
Journal of economic behavior & organization : JEBO
107
Working paper / National Bureau of Economic Research, Inc.
107
International journal of hospitality management
105
Journal of Services Marketing
104
NBER Working Paper
89
GLO discussion paper
78
Journal of vocational behavior
78
CESifo working papers
73
Journal of economic psychology : research in economic psychology and behavioral economics
72
Working paper
72
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
69
Discussion paper
67
SOEPpaper
66
International Journal of Bank Marketing
65
Tourism management : research, policies, practice
64
Journal of Consumer Marketing
61
Journal of travel and tourism marketing
61
Applied economics letters
60
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
56
The journal of socio-economics
55
Journal of hospitality marketing & management
54
The journal of services marketing
54
European Journal of Marketing
51
The service industries journal
50
Applied economics
48
Tourism management perspectives : TMP
48
Cogent business & management
47
International journal of contemporary hospitality management
45
Discussion paper / Tinbergen Institute
44
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
42
International Journal of Contemporary Hospitality Management
41
International Journal of Retail & Distribution Management
41
Psychology & marketing
41
more ...
less ...
Source
All
ECONIS (ZBW)
12,886
Other ZBW resources
903
RePEc
737
EconStor
227
BASE
92
USB Cologne (EcoSocSci)
89
USB Cologne (business full texts)
42
ArchiDok
1
more ...
less ...
Showing
11
-
20
of
14,977
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
11
Brand credibility and customer-based brand equity : a service recovery perspective
Rifi, Azzam
;
Mostafa, Rania B.
- In:
Journal of financial services marketing
27
(
2022
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013170430
Saved in:
12
Too generous to be fair? : experiments on the interplay of what, when, and how in data breach recovery of the hotel industry
Wang, Xuhui
;
Wang, Xuequn
;
Liu, Zilong
;
Chang, Wen
; …
- In:
Tourism management : research, policies, practice
88
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013194345
Saved in:
13
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
14
The effects of apologies for service failures in the global online retail
Sengupta, Sanchayan
;
Ray, Daniel
;
Trendel, Olivier
;
Van …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
3
,
pp. 419-445
Persistent link: https://www.econbiz.de/10011884544
Saved in:
15
Mediating role of customer forgiveness between perceived justice and
satisfaction
Muhammad, Lakhi
;
Gul-E-Rana
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012132151
Saved in:
16
Consumer control in service recovery : beyond decisional control
Joosten, Herm
;
Bloemer, Johanna M.
;
Hillebrand, Bas
- In:
Journal of service management
28
(
2017
)
3
,
pp. 499-519
Persistent link: https://www.econbiz.de/10011758717
Saved in:
17
Double deviation investigation of perceived service recovery justice : a study on the Indonesian airline industry
Ellyawati, Jeanne
- In:
The journal of applied business research
33
(
2017
)
6
,
pp. 1263-1271
Persistent link: https://www.econbiz.de/10011785477
Saved in:
18
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
19
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
20
Service failure and service recovery : a hybrid review and research agenda
Sahaf, Taiba Musadiq
;
Fazili, Asif Iqbal
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-45
Persistent link: https://www.econbiz.de/10014465453
Saved in:
First
Prev
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->