Purpose – Public sector organisations have to respond to calls for accountability from both funders and recipients of the services, as well as report on operations within constrained financial resources. Given the absence of profit motives and the difficulties of performance assessment in...

Purpose – This paper seeks to describe the New Zealand Ministry of Health District Health Board (DHB) Mental Health Service Profile, which for the first time compares performance on a number of quality indicators for the populations of 21 DHBs. Design/methodology/approach – The background,...

Purpose – The aim of the study is to examine the feasibility of comparing hospitals internationally and to highlight some of the barriers. Design/methodology/approach – Comparative analysis of anonymised patient‐level data from hospitals in New Zealand and the UK. Findings – Comparisons...

Purpose – This paper aims: to provide practical insights into how organisations can become more customer‐focussed; to share with researchers and organisations a framework that can be used to research “customer focus culture” and assess an organisation's level of customer focus; to describe...

Purpose This paper aims to explore the context and implications of the New Zealand Drug and Substance Drug Checking Acts 2020 and 2021. Design/methodology/approach This discussion provides a description of legislative changes about drug checking in the New Zealand context, alongside a critical...

Purpose This study aims to explore people’s experiences of taking cannabis therapeutically and to gather some real-world evidence (RWE) about the products they were using, their efficacy and what kinds of positive or negative effect/s patients experienced. The focus of this discussion is the...

Purpose High-performance work systems (HPWSs) are linked to performance, but few studies explore creativity behaviours (CBs). The present study includes job satisfaction as a mediator, and firm size and competitive rivalry as moderators to better understand the context....

This study investigates critical success factors which are impacting on the performance of NZ public library managers in generating extra revenue for their organisations. It identifies a number of ways in which the owning authority and the library manager/entrepreneur can increase the chances of...