We define emotional competence as a person’s domain-specific working model about how one can appropriately manage one’s emotions within interpersonal situations. Emotional competence is conceived as the integration of seven seemingly unrelated proficiencies: perspective taking,...

A survey has been undertaken amongst students of two universities (Erasmus University Rotterdam, The Netherlands, and Northeastern University Boston, USA) to study what quality factors are perceived as important in relation to their use of web sites. The results of the questionnaire survey are...

Community membership has changed over the last decades. Most people participate in different communities simultaneously in order to satisfy different individual interests. This network individualism might threaten the sustainability of modern communities, like communities of practice (CoPs). In...

Services form an important part of the economy today. Innovation for service firms is as important as for manufacturing, but the innovation process for service firms is comparatively little studied. In this paper, I review the literature there is on the innovation process for service firms, and...

The aim of this paper is to contribute to the discussion on the issue of when knowledge leaks between various groups and when knowledge sticks within one learning group. Theoretical insights propose that one needs strong ties for knowledge transfer and sharing. A preliminary case study, however,...

Will the reconstructed library of Alexandria prevent a forthcoming clash of civilizations? Inventing and re-inventing traditions requires total quality management and multiple networking in shifting alliances in the information space. Stock exchange of cultural forms has long abandoned the...

Most of modern identities emerge from mediated interactions in public and virtual spaces. There are no acknowledged authorities to watch over organizational identities and grant them legitimacy. These identities are renegotiated in real and virtual communities, often carry a permanent label...

A project has been started with the intention to develop an E-Business Research Network on E-business related research in business and management. The initiative has been taken in co-operation between Erasmus University and UMIST to develop a project in which the first stage concerns the...

The study was designed to evaluate the imperative of emotional intelligence in anger control among adults in Nigeria. Emotional intelligence defines the skills to cope with pressures and abilities to regulate, assess and manage emotions in our selves, others and groups. Anger involves negative...

The paper is written in four sections for the holistic purpose of illustrating a broad and a specific perspective of engaged scholarship (ES). The first section concerns what is broadly known about the theories that are considered relevant and, therefore, informing about the perception of ES...