Ferencek, Aljaž; Kofjač, Davorin; Škraba, Andrej; … - In: Business systems research : a system view accross … 11 (2020) 2, pp. 36-50
Background: This paper addresses the problem of products' terminal call rate (TCR) prediction during the warranty period. TCR refers to the information on the amount of funds to be reserved for product repairs during the warranty period. So far, various methods have been used to address this...