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The relationship between satisfaction and loyalty : a mediator analysis

Picón, Araceli; Castro, Ignacio; Roldán, José L. - In: Journal of business research : JBR 67 (2014) 5, pp. 746-751

Persistent link: https://www.econbiz.de/10010363348

Describing the relationships between tourist satisfaction and destination loyalty in a segmented and digitalized market

Neuts, Bart; Romão, João; Leeuwen, Eveline S. van - 2013

satisfaction and loyalty, especially with regard to a number of tourist subgroups. … tourist loyalty is well founded, recent progress in e-services has opened new opportunities for informing and attracting … visitors. This paper examines the potential effects of e-services in an inclusive model of destination loyalty towards the city …

Persistent link: https://www.econbiz.de/10010224808

Customer reactions to service failure and recovery in the banking industry : the influence of switching costs

Matos, Celso Augusto de; Henrique, Jorge Luiz; Rosa, … - In: The journal of services marketing 27 (2013) 7, pp. 526-538

Persistent link: https://www.econbiz.de/10010231177

Tourist loyalty and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam

Romão, João; Leeuwen, Eveline S. van; Neuts, Bart; … - 2013

Persistent link: https://www.econbiz.de/10010245523

Attitudinal loyalty and trust in entrepreneurship : building new relationships

Prause, Gunnar; Mendez, Marcelo Mendez; Garcia-Agreda, … - In: International entrepreneurship and management journal 9 (2013) 4, pp. 531-540

Persistent link: https://www.econbiz.de/10010247773

Key drivers of services website loyalty

Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475

Persistent link: https://www.econbiz.de/10010379358

The cumulative effect of satisfaction with discrete transactions on share of wallet

Keiningham, Timothy; Aksoy, Lerzan; Malthouse, Edward C.; … - In: Journal of service management 25 (2014) 3, pp. 310-333

Persistent link: https://www.econbiz.de/10010384976

Vers une clarification théorique de la notion de valeur perçue en marketing

Rivière, Arnaud; Mencarelli, Rémi - In: Recherche et applications en marketing 27 (2012) 3, pp. 97-123

Persistent link: https://www.econbiz.de/10010199786

Beyond loyalty : customer satisfaction, loyalty, and fortitude

Fraering, Martin; Minor, Michael - In: The journal of services marketing 27 (2013) 4, pp. 334-344

Persistent link: https://www.econbiz.de/10009788843

La internacionalización como variable moderadora en las estrategias fabricante-distribuidor

Vila López, Natalia; Küster Boluda, Inés; Canales … - In: Cuadernos de economía y dirección de la empresa : CEDE 16 (2013) 4, pp. 259-269

Persistent link: https://www.econbiz.de/10010257426