Tourism is a powerful vehicle for economic growth and job creation is now a recognized phenomenon worldwide. International tourist arrivals to SSA have been on increase. This makes SSA the second fastest growing region in the world after the Asia Pacific (UNWTO 2010). The importance of the...

Organizations can build a new kind of relationship with citizens, putting skills and resources directly at their disposal and enabling them to play a much greater role in public policy. They can also harness the “power of us” and pull people together to create public value in new ways if the...

Travel and tourism is a promising service sector of this century. Tourism is one of the major forces for economic, social, and cultural change in any region and India is no exception. Tourism is the world's largest industry and a sector emphasized by many countries to advocate economic...

Competitiveness of a firm is its capacity to achieve its targets. These targets are likely to be expressed in a variety of terms depending on the context (Barney 2002). Within a macroeconomic perspective, a competitive firm develops and sustains a level of performance that contributes to the...

Knowledge that exists within organization is a sustainable source of competitive advantage. Though enormous research on knowledge management (KM) has taken place, little focus has been on KM in Small and Medium Enterprises (SMEs). Globalization of supply chains, rapid technological advances,...

The evidence illustrating enhancement in student learning through information technology (IT) is still questioned in many disciplines, yet education institutions world over are adopting IT with a hope of enhancing the learning effectiveness. Through exhaustive literature review and grounded...

Contemporary organizations, consider human resources to be the most strategic assets. Further to realize these assets to optimum, communication is crucial. With technology driven economies effective communication not only enhances organizational outcomes but also plays a dynamic role for...

Being an academic leader is a tough job and leading institutions of higher learning is definitely challenging in current scenario. It has become more challenging due to shrinking of budgets, rise in public scrutiny and expectations, commercialisation, massification. Responsibilities continue to...

"This book features a comprehensive assessment of the complexities present in management training programs in educational settings, highlighting best practices and real-life experiences within the field"--