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Fluid approximation analysis of a call center model with time-varying arrivals and after-call work

Kawai, Yosuke; Takagi, Hideaki - In: Operations Research Perspectives 2 (2015), pp. 81-96

Important features to be included in queueing-theoretic models of the call center operation are multiple servers, impatient customers, time-varying arrival process, and operator's after-call work (ACW). We propose a fluid approximation technique for the queueing model with these features by...

Persistent link: https://www.econbiz.de/10011825914

Dynamic mechanism design with budget-constrained buyers under limited commitment

Balseiro, Santiago R.; Besbes, Omar; Weintraub, Gabriel - In: Operations research 67 (2019) 3, pp. 711-730

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Service system with dependent service and patience times

Wu, Chenguang Allen; Bassamboo, Achal; Perry, Ohad - In: Management science : journal of the Institute for … 65 (2019) 3, pp. 1151-1172

Persistent link: https://www.econbiz.de/10012013569

Asymptotically optimal appointment schedules

Armony, Mor; Atar, Rami; Honnappa, Harsha - In: Mathematics of operations research 44 (2019) 4, pp. 1345-1380

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Repeated auctions with budgets in ad exchanges : approximations and design

Balseiro, Santiago R.; Besbes, Omar; Weintraub, Gabriel - In: Management science : journal of the Institute for … 61 (2015) 4, pp. 864-884

Persistent link: https://www.econbiz.de/10010526541

Fluid approximation analysis of a call center model with time-varying arrivals and after-call work

Kawai, Yosuke; Takagi, Hideaki - In: Operations research perspectives 2 (2015), pp. 81-96

Important features to be included in queueing-theoretic models of the call center operation are multiple servers, impatient customers, time-varying arrival process, and operator’s after-call work (ACW). We propose a fluid approximation technique for the queueing model with these features by...

Persistent link: https://www.econbiz.de/10011822496

Dynamic pricing of electronic products with consumer reviews

He, Qiao-Chu; Chen, Ying-Ju - In: Omega : the international journal of management science 80 (2018), pp. 123-134

Persistent link: https://www.econbiz.de/10011895264

Management of a shared-spectrum network in wireless communications

Wu, Shining; Zhang, Jiheng; Zhang, Rachel Q. - In: Operations research 66 (2018) 4, pp. 1119-1135

Persistent link: https://www.econbiz.de/10011916693

Algorithms for time-varying networks of many-server fluid queues

Liu, Yunan; Whitt, Ward - In: INFORMS journal on computing : JOC 26 (2014) 1, pp. 59-73

Persistent link: https://www.econbiz.de/10010344161

Service systems with finite and heterogeneous customer arrivals

Wang, Rowan; Jouini, Oualid; Benjaafar, Saif - In: Manufacturing & service operations management : M & SOM 16 (2014) 3, pp. 365-380

Persistent link: https://www.econbiz.de/10010402221