Similar Search Results

Upgrading managerial work in the Greek civil service

Kufidu, Stella; Petridou, Evgenia; Mihail, Dimitris - In: International Journal of Public Sector Management 10 (1997) 4, pp. 244-253

responsibilities effectively and act “as managers”. States that the empowerment issue that is raised by the survey could be considered …

Persistent link: https://www.econbiz.de/10014799370

Community empowerment: learning from practice in community regeneration

Adamson, Dave; Bromiley, Richard - In: International Journal of Public Sector Management 26 (2013) 3, pp. 190-202

to an “implementation gap” whereby policy has not led to genuine community empowerment in practice. This paper aims to … investigate community empowerment and influence over service providers brought about by the Communities First programme in Wales … delivery mechanisms. Practical implications – Community empowerment requires adequate training for development staff and …

Persistent link: https://www.econbiz.de/10014799851

Towards a contingency theory of TQM in services ‐ How implementation varies on the basis of volume and variety

Silvestro, Rhian - In: International Journal of Quality & Reliability Management 18 (2001) 3, pp. 254-288

This paper explores differences in the implementation of total quality management (TQM) in different types of service process, using a typology which distinguishes between services positioned along the continua of volume and variety. A case‐study‐based analysis of the implementation of six...

Persistent link: https://www.econbiz.de/10014800080

Enhancing educational learning through some TQM principles

Mehra, Satish; Rhee, Munsung - In: International Journal of Quality & Reliability Management 21 (2004) 8, pp. 801-816

principles of teamwork and empowerment can enhance classroom learning. Additionally, based on a pilot study, specific guidelines …

Persistent link: https://www.econbiz.de/10014800270

A comparative study on cultural differences and quality practices – Korea, USA, Mexico, and Taiwan

Kyoon Yoo, Dong; Subba Rao, S.; Hong, Paul - In: International Journal of Quality & Reliability Management 23 (2006) 6, pp. 607-624

among cultures (i.e. power distance and collectivism), employee empowerment, and quality results (i.e. internal and external … on employee empowerment, and internal and external quality results to test the hypotheses. Findings – The results suggest … that collectivistic cultures, not power distance cultures, make a significant difference in employee empowerment, employee …

Persistent link: https://www.econbiz.de/10014800372

On the application of quality management concepts in education

Mehra, Satish; Rhee, Munsung - In: International Journal of Quality & Reliability Management 26 (2009) 4, pp. 312-324

Purpose – The purpose of this paper is to examine the role of quality management concepts towards enhancing classroom learning. Design/methodology/approach – Undergraduate and graduate students in business discipline were asked for their views about cooperative learning. Collected data were...

Persistent link: https://www.econbiz.de/10014800527

Total Quality Management Defined in Terms of Reported Practice

Pegels, C. Carl - In: International Journal of Quality & Reliability Management 11 (1994) 5, pp. 6-18

Total quality management (TQM) has taken hold in the Western world. Organizations are either adopting or contemplating adoption of TQM programmes before they fully realize what they are getting into. Seeks to lift some of the veil on TQM. The TQM concept is described or defined in terms of what...

Persistent link: https://www.econbiz.de/10014800940

Implementing a quality maintenance system in a military organization

Goh, Mark; Tay, Guan‐How - In: International Journal of Quality & Reliability Management 12 (1995) 4, pp. 26-39

Over the past few years, considerable attention has been focused on the implementation and usage of quality improvement and related techniques to the service industry. Reports on an ongoing project to implement a quality maintenance system (QMS) in a military maintenance organization. Total...

Persistent link: https://www.econbiz.de/10014800992

Quality management, problems and pitfalls: a critical perspective

Wilkinson, Adrian; Willmott, Hugh - In: International Journal of Quality & Reliability Management 13 (1996) 2, pp. 55-65

Quality initiatives have become widespread in recent years. However, the diverse meanings attached to quality initiatives make it a seductive and slippery philosophy of management and an elusive topic of study. Many books champion the cause of quality management but few address its meaning or...

Persistent link: https://www.econbiz.de/10014801049

The manufacturing TQM and service quality literatures: synergistic or conflicting paradigms?

Silvestro, Rhian - In: International Journal of Quality & Reliability Management 15 (1998) 3, pp. 303-328

Compares, contrasts and assimilates the contributions of the TQM manufacturing and service quality management literatures. A manufacturing model of TQM is proposed, and then developed and enhanced in the light of concepts, tools and techniques which have emerged from the service quality...

Persistent link: https://www.econbiz.de/10014801174