Towards a contingency theory of TQM in services ‐ How implementation varies on the basis of volume and variety
Year of publication: |
2001
|
---|---|
Authors: | Silvestro, Rhian |
Published in: |
International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 18.2001, 3, p. 254-288
|
Publisher: |
MCB UP Ltd |
Subject: | Contingency theory | TQM | Service quality | Implementation | Empowerment |
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