Provides some theoretical developments on the topic of the performativity of economics.

Analizând importanţa calităţii serviciilor din sistemul bancar românesc, studiul evidenţiază factorii cheie ai implementării sistemului Managementului Calităţii Totale. În condiţiile creşterii concurenţei dintre băncile comerciale, “supravieţuirea” şi evoluţia acestei...

The primary goal of utilizing chatbots for customer service is to fulfill customer requests without requiring a conversation. However, the challenge to the sustainable adoption of innovations is overcoming the obstacles that prevent the innovation's spread. The current study examined factors...

In the context of increasing returns markets, the conventional argument is that a slender market share advantage may entrain a firm on a trajectory bound for monopoly in the long run. We revisit this with the linear urn model representation of history dependence, and a probabilistic...

We explore an alternative approach to spam based on economic rather than technological or regulatory screening mechanisms. We employ a model of email value which supports two intuitive notions: 1) mechanisms designed to promote valuable communication can often outperform those designed merely to...

Purpose: This research examines the individuals’ perceived usefulness and ease of use of the government’s electronic services (e-government). It also explores the effect of the social influences as well as of the facilitating conditions on the individuals’ intentions to use the...

Research suggests that new information technologies can improve the functionality of business processes, leading to improved firm profitability. However, new technologies are not equal in their contributions to a company’s bottom line. Further, there is some debate as to whether early adopters...

Big data, ubiquitous tracking, and artificial intelligence are enabling businesses to disseminate rapidly proliferating permutations of digital marketing and sales materials, each of which can be micro-targeted to particular consumers in real time and space. When the algorithms that design and...

Institutions and organizations are increasingly using the digital media to communicate with stakeholders on a day-to-day basis and during crises situations. Therefore, this chapter presents a bibliographic analysis on digital corporate communication technologies. The grounded theory’s...

Both India and Pakistan are exporting IT/ITeS/BPO services to USA/EU/UK markets. India has specialized herself as the leading expert in such services exporting services worth of USD 30-35 billion annually. Pakistan with all the necessary demographic and economic factors similar to India lacks...