This paper presents the connection between logistics and customer service. The customer service is one the most powerful elements available of the organization in the search competitive advantage, but the least well managed. The message of this article is that performance of customer service...

This present study analyses a stringent and current problem of the economy which resides from the measurements of the proportion of production which lead to the growth of the amount of waste resulted from production and influence its efficiency. The first part of the study tries to point out the...

This paper presents the logistics if source of competitive advantage. Logistics can offer a source of competitive advantage, such as a superior position compared to the competitors regarding cost reductions, service diversity and satisfaction of consumer requirements. The logistic activities...

This study analyses a current and highly important problem because we are in front of an unrecorded growth of the production volume in parallel with its diversification. Due to the fact that the introduction in production of the new products is preceded by the subsequent execution of some...

Learning and intelligence are multi-dimensional concepts that cannot be determined with a single measure. Much as individuals learns in different ways (Kolb, 1974) too with organizations. To some extent, differences are a function of the diverse environments in which organizations must operate....

One of the most efficient approaches in teaching Economics is the Case Method. The Case Method combines two elements: the case itself and the discussion of that case. A teaching case is a rich narrative in which individuals or groups of individuals have to make a decision or solve a problem. A...

This study develops and analyzes an original methodology for the simulation and prediction of space heating energy consumption in buildings connected to a district heating system, characterized by lack of individual control systems for end-users. The identification of the input parameters is...