Kladogeni, Anthoula; Hatzigeorgiou, Alexandros - In: European Research Studies Journal XIV (2011) 2, pp. 65-80
Introduced in the early 90’s by Kaplan and Norton, Balanced Scorecard (BSC) composed a contemporary framework for the evaluation of a company or an institution, translating mission and strategy into goals and measures, organized into four different perspectives: Financial, Customer, Internal...