Purpose – The overall purpose of this study was to develop an understanding of the mediating effect of organizational reputation on service recommendation and customer loyalty. Design/methodology/approach – Four models were developed that were variations of the American Customer Satisfaction...

Purpose: The purpose of this study is to update a global ranking list of 28 knowledge management and intellectual capital (KM/IC) academic journals. The list should be periodically updated because the pool of active KM/IC researchers changes, researchers adjust their journal perceptions,...