Narrow search
Showing 1 - 10 of 148,978
Cover Image
Investigating the link between service quality, value, satisfaction and behavioural intentions in a public sector bank in India
Gera, Rajat - In: International Journal of Services, Economics and Management 3 (2011) 1, pp. 3-20
India. The indirect effects model was selected due to parsimony and best fit. Service quality was found to significantly …The study uses Structural Equation Modelling (LISREL 8.5) to compare four competing models of linkage between service … quality, satisfaction, value and behavioural intentions of repurchase and recommendation in public sector bank context of …
Persistent link: https://www.econbiz.de/10009353003
Cover Image
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja; Jha, Abhishek Kumar - In: International journal of services and operations management 24 (2016) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Cover Image
Exploring e-service quality and its relation with customer satisfaction in the banking sector : an Indian experience
Agrawal, Vivek; Seth, Nitin; Seth, Dinesh; Tripathi, Vikas - In: International journal of business information systems : … 32 (2019) 4, pp. 489-506
Persistent link: https://www.econbiz.de/10012159053
Cover Image
Modeling passengers' future behavioral intentions in airline industry using SEM
Singh, Alok Kumar - In: Journal of advances in management research : JAMR 12 (2015) 2, pp. 107-127
Persistent link: https://www.econbiz.de/10011429366
Cover Image
A model of customer loyalty : an empirical study of Indian retail banking customer
Kant, Rishi; Jaiswal, Deepak; Mishra, Suyash - In: Global business review 20 (2019) 5, pp. 1248-1266
Persistent link: https://www.econbiz.de/10012137634
Cover Image
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik - In: Journal of financial services marketing : JFSM 23 (2018) 1, pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Cover Image
Service quality in manufacturing supply chains : a bi-directional perspective from Indian SMEs
Gandhi, Surjit Kumar; Sachdeva, Anish; Gupta, Ajay - In: International journal of logistics systems and … 35 (2020) 2, pp. 149-203
Persistent link: https://www.econbiz.de/10012177776
Cover Image
Modeling passengers’ future behavioral intentions in airline industry using SEM
Singh, Alok Kumar - In: Journal of Advances in Management Research 12 (2015) 2, pp. 107-127
Purpose – The purpose of this paper is to examine the interrelationships among the extracted constructs of airline service quality (SQ), perceived image, perceived value, passenger satisfaction and their influence on passengers’ future behavioral intentions in the domestic aviation sector...
Persistent link: https://www.econbiz.de/10014840079
Cover Image
Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
Cover Image
A study of logistics service quality dimensions impacting customer satisfaction in instant food delivery : the Indian perspective
Khan, Mohd Ziyauddin - In: International journal of logistics economics and … 10 (2023) 2, pp. 109-123
Persistent link: https://www.econbiz.de/10014318411