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Thai information technology customer loyalty perceptions : a structural equation model

Pongcharnchavalit, Surachet; Fongsuwan, Wanno - In: Research journal of business management 9 (2015) 1, pp. 188-202

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The impact of diurnal preferences on customer satisfaction, word of mouth and repurchasing : a study in Indian college online shoppers

Leung, Larry Sau Kei - In: Asia-Pacific journal of management research and innovation 16 (2020) 1, pp. 21-30

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Customer satisfaction, behavioural and pay more intentions : a study on Indian Dhabas (roadside full-service restaurants)

Kumar, Pankaj; Ahlawat, Pardeep K.; Kumar, Parveen; … - In: International journal of services, economics and management 14 (2023) 1, pp. 20-41

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The behavioural consequences of perceived service quality : a study of the Indian telecommunication industry

Jhamb, Deepika; Mittal, Amit; Sharma, Pankaj - In: Verslas : teorija ir praktika : Vilniaus Gedimino … 21 (2020) 1, pp. 360-372

The telecom industry in India has witnessed substantial growth over the last decade. Rapid growth of telecommunications … intentions. The data was collected from 500 customers in Delhi NCR, India. Paired sample t-test and multiple correlation analysis …

Persistent link: https://www.econbiz.de/10012496730

Service quality and its impact on customers' behavioural intentions and satisfaction : an empirical study of the Indian life insurance sector

Ramamoorthy, R.; Gunasekaran, Angappa; Roy, Matthew; … - In: Total quality management & business excellence : an … 29 (2018) 8, pp. 834-847

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Revisiting the delight-loyalty link in a retail banking context : an emerging market perspective

Roberts-Lombard, Mornay; Makanyeza, Charles; Jaiyeoba, … - In: African journal of economic and management studies 15 (2024) 3, pp. 483-500

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Structural equation modelling of determinants of customer satisfaction

Chakraborty, Shibashish; Sengupta, Kalyan - In: IIMB management review 26 (2014) 4, pp. 234-248

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Service quality versus service experience : an empirical examination of the consequential effects in B2B services

Roy, Subhadip; Sreejesh, S.; Bhatia, Sandhya - In: Industrial marketing management : the international … 82 (2019), pp. 52-69

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Relationships among perceived value, satisfaction, and loyalty : community-based ecotourism in Korea

Kim, Kyung-hee; Park, Duk-Byeong - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 171-191

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A relationship marketing perspective on delight, its antecedents and outcomes in a banking context

Svotwa, Tendai Douglas; Makanyeza, Charles; … - In: European business review 35 (2023) 3, pp. 306-336

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