Purpose – The purpose of this paper is to analyse the interactions that are engaged in when specialist organizations collaborate in business networks organized around global value chains. Interaction costs are defined as including transaction costs plus the costs for exchanging information and...

Purpose: Customer service provision is a growing phenomenon on social media and parcel shipping companies have been among the most prominent adopters. This has coincided with greater interest in the development of analysis techniques for unstructured big data from social media platforms, such...

Purpose: The purpose of this paper is to explore the egocentric network-based strategies used by upstream firms to ensure their own resilience when the disruptions originate with downstream partners. Design/methodology/approach: The paper adopts a case study approach as this is well-suited to...

Non-profit organisations provide a large number of services of public interest and play an important role in the Australian society and economy. These organisations can very often improve or expand the services they provide to the public through the implementation of appropriate information...

Strategic IS planning (SISP) has been found to be a key issue of concern for management across organizations in various industries across Australia and the rest of the world. However, most SISP studies have been conducted in the context of large, for-profit organizations. The non-profit sector...