An organisation′s knowledge base, acquired over a period of time and at great expense, is one of its most valuable and dynamic assets. Unfortunately, it is a most difficult resource to manage, as it is for a great part stored in a highly mobile and volatile database, namely the “heads” of...

Several examples of successful expert systems applications are presented. Examples of expert systems as applied in process planning, operations planning, inventory control, process design, quality control and scheduling are covered, and the performance of these expert systems is described....

Enumerates the factors which decide the feasibility of an expert system (ES) solution based on certain domain characteristics. Explains the points to be given importance while going for an ES solution. An attempt has been made to explain the major differences between DSSs (decision support...

Puts forward a framework for carrying out user evaluations of expert systems, which is based on user evaluations carried out in a large British company over a period of three years. The aim of this framework is to ensure that the aims of the expert system designers and the users of the system...

Despite previous work on expert systems in the manufacturing sector very few articles relate to a classification scheme for the application of Expert Systems (ES) in the service operations area. Based on a review of more than 200 abstracts from the ABI/INFORM database, seeks to provide a...

Shows how to introduce computer support for the implementation of different decision‐making settings. Provides a comparison between decision support and expert systems. Analyses the similarities and dissimilarities of decision support systems (DSS) and expert systems (ES) and presents a...

Examines the relationships between the frequency of expert system use and the system′s hardware, access location, and features. Also examines the relationship between the expert system′s hardware and access location. The study is empirical, using a survey of marketing executives who work...

Suggests that, though user involvement in the design and implementation of expert systems (ES) is generally encouraged in the literature, the incidence of successful user participation continues to be low. Draws on research carried out for a large British company on four expert systems projects,...

The highly competitive service sector of the economy is important and growing. Expert systems can provide a competitive edge for companies in the service sector. Reasoning from examples in health care, education, financial services, transport and marketing, argues that expert systems can...

Presents an application of an expert system in the commodities market. The system is designed to facilitate decision making with regard to when to buy and sell. This system has several attractive features which make it very appealing to users without much computer background. Executives of large...