In today's increasingly competitive retail banking environment, banks are faced with the challenge of building and maintaining relationships with profitable customers while at the same time embracing technological change. So, while on the one hand increasing the role of technology in a services...

The high failure rates of small firms are usually attributed to weaknesses in financial management and marketing. The absence of agreed upon definitions of the small firm, or what constitutes success and failure of such entities, is examined, and definitions of these terms are provided. The...