Many patients have a choice of a provider for acute care, typically choosing between an Urgent Care facility (UC) or an … Emergency Department of a hospital (ED). This choice is made by a patient who is generally not herself a trained medical … patients, and takes into account the factors that affect the patient. We show that a separating equilibrium, in which all …

Purpose: The aim of this study is to examine the quality of hospital services as perceived by patients in terms of … patient satisfaction with services. Design/Methodology/Approach: A conceptual framework of quality of hospital services … overall quality of service, measure of patient satisfaction in the hospital. These dimensions are on a hierarchical scale …