Tapia, Andrea H.; Giacobe, Nicklaus A.; Soule, Pamela J; … - In: International Journal of Public Administration in the … 3 (2016) 3, pp. 73-85
In a mass crisis event, Emergency Operation Centers (EOC) cannot meet the demand of thousands of individuals trying to alert or request emergency services. However, new technology, driven by the right policy and tested for strengths and weaknesses in a data rich, semi-predictable environment,...