Discusses the findings of a study in which 309 service encounters between customers and customer‐contact personnel in … “empowerment by default”.  …

optimal personnel policy choice is linked to the unique characteristics of the individual organization. Consequently, argues …Considers the idea of linking decisions on business strategy, product market characteristics and personnel …/human resource management policies. Initially explores some theoretical aspects of business strategy‐personnel policy linkages and …

, functions, types and models of organizational culture, etiquette, role of the manager, efficiency of activities in the formation …-2011 data of manager research. Based on the received results from managers it can be suggested that dominating types of …

of social environment. It had its own impulse after applying to personnel of modern organizations. Additional development … of criteria and procedures was made in this field. Moreover, a lifelong learning model of growth of personnel … professional characteristics was developed based on all potential participants of these processes in organization. …