The banking environment is characterised by continuing social, economic, technological and regulatory change, and current challenges include increasing competition from both bank and non‐bank institutions, rapidly developing technological innovation, and changing customer needs. The focus is...

Purpose – This article outlines the longitudinal consequences for men who participated in the work‐sharing couples study which was a Norwegian, experimental research project in the early 1970s. The aim of the original project was to promote gender equality and a better work/life balance in...

Innovation implies newness. To define and measure innovation better, we investigated three dimensions of newness: what is new, how new, and new to whom? Drawing on prior research by Schumpeter and Kirzner, we developed a scale that addresses six areas of innovative activity: new products, new...

Purpose – The purpose of this paper is to identify the main tasks and challenges of the manager role in a hybrid incubator organization, here defined as being one owned by both private companies and public organizations. Design/methodology/approach – The study uses a stakeholder management...

Purpose – Current research focuses on the interaction between innovation and strategy process, but less is known about how identity influences innovation and the formation of strategy. The purpose of this paper is therefore to investigate the relationship between organizational identities and...

Building on disconfirmation theory, equity theory and affect‐balance theory, considers antecedents to satisfaction with service recovery. A theoretical model is proposed and tested empirically based on a cross‐sectional national sample of 201 dissatisfied customers complaining of services....

Internationalization has often been described as a gradual development, in terms of involvement and entry forms, in which firms are expected to target gradually more distant markets. This study focuses on the entry forms and market selection of five small Norwegian computer software firms. The...