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Getting the right payoff from customer penalty fees

Tax, Stephen S.; Kim, Young “Sally”; Nair, Sudhir - In: Business horizons 56 (2013) 3, pp. 377-386

Persistent link: https://www.econbiz.de/10010108180

Getting the right payoff from customer penalty fees

Tax, Stephen S.; Kim, Young; Nair, Sudhir - In: Business horizons 56 (2013) 3, pp. 377-386

Persistent link: https://www.econbiz.de/10009757915

From automats to algorithms : the automation of services using artificial intelligence

Meyer, Chris; Cohen, David; Nair, Sudhir - In: Journal of Service Management 31 (2020) 2, pp. 145-161

Purpose: The paper aims to fill this gap by positing a framework that considers the service automation decision as a matter of knowledge management: a choice between human resident and codified knowledge assets. Design/methodology/approach: The paper is a conceptual paper, grounded in the...

Persistent link: https://www.econbiz.de/10012278708

What do we do now? The Role of Absorptive Capacity and Consulting Service Firms in the Internalization of New Knowledge Within Organizations

Nair, Sudhir - 2011

The impact of knowledge on firm performance has been seen as one explanation of firm performance heterogeneity, which is a central question in the area of Strategic Management. However, there has been surprisingly limited research into the role of new knowledge internalization within firms....

Persistent link: https://www.econbiz.de/10009468235

What do we do now? The role of absorptive capacity and consulting service firms in the internalization of new knowledge within organizations

Nair, Sudhir - 2011

Persistent link: https://www.econbiz.de/10009480867

Self-concept orientation and organizational identification : a mediated relationship

Guo, Chun; Miller, Jane K.; Woodard, Melissa S.; … - In: Journal of Managerial Psychology 33 (2018) 4/5, pp. 358-371

Purpose: The purpose of this paper is to test a mediated model of the relationship between self-concept orientation (individualist and collectivist) and organizational identification (OrgID, Cooper and Thatcher, 2010), with proposed mediators including the need for organizational identification...

Persistent link: https://www.econbiz.de/10012076272

Performance implications of cross-listing for emerging vs. developed market firms : an institutional legitimacy approach

Nair, Sudhir; Skaggs, Bruce C. - In: International journal of business and emerging markets … 4 (2012) 3, pp. 223-240

Persistent link: https://www.econbiz.de/10009577794

Customer interaction uncertainty, knowledge, and service firm internationalization

Meyer, Chris R.; Skaggs, Bruce C.; Nair, Sudhir; Cohen, … - In: Journal of international management 21 (2015) 3, pp. 249-259

Persistent link: https://www.econbiz.de/10011398491

A cross-cultural examination of preferences for work attributes

Woodard, Melissa S.; Giacobbe-Miller, Jane K.; Miller, … - In: Journal of managerial psychology 31 (2016) 3, pp. 702-719

Persistent link: https://www.econbiz.de/10011494883

Accidental tourists? : a cognitive exploration of serendipitous internationalisation

Kiss, Andreea N.; Danis, Wade M.; Nair, Sudhir; Suddaby, Roy - In: International small business journal : ISBJ 38 (2020) 2, pp. 65-89

Persistent link: https://www.econbiz.de/10012214665