Rees, Patricia L. - In: Industrial Management & Data Systems 93 (1993) 6, pp. 3-7
in the literature, the incidence of successful user participation continues to be low. Draws on research carried out for … users. Company culture has a bearing on why participation is difficult. Penalties of not involving the users include on … systems and that users can make useful suggestions to the designers. Concludes that the concept of participation needs a …