associated with courtesy. Data were drawn from 587 stressful calls in a corpus of 3000 calls recorded at a large Singaporean … variables)and courtesy (dependent variables) were developed via analyses of calls, interviews with call center agents and … response strategies that are tightly related to each other and to courtesy: shows solidarity, anticipates needs, shows …

namely (Altruism, Courtesy, Sportsmanship, Civic virtue and General compliance) is 86.9% variance of job satisfaction …