Chen, Mu-Chen; Hsiao, Yu-Hsiang; Chang, Kuo-Chien; Lin, … - In: Data Technologies and Applications 53 (2019) 1, pp. 33-57
Purpose Leisure and tourism activities have proliferated and become important parts of modern life, and the hotel … for hotel service development by applying a service development approach integrating Kansei engineering and text mining … the framework of Kansei engineering, this paper adopts text mining to extract the sets of Kansei words and hotel service …