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Customer satisfaction and loyalty : a case study from the banking sector

Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23

Persistent link: https://www.econbiz.de/10010345391

A theoretical review of CRM effects on customer satisfaction and loyalty

Kamrul Islam Shaon, S. M.; Rahman, Hasebur - In: Central European business review : CEBR 4 (2015) 1, pp. 23-36

Persistent link: https://www.econbiz.de/10011489345

Training and job satisfaction for organizational effectiveness : a case study from the banking sector

Rahman, Hasebur - In: Central European business review : CEBR 3 (2014) 1, pp. 27-34

Persistent link: https://www.econbiz.de/10010407815

Motivational need hierarchy of employees in public and private commercial banks

Rahman, Hasebur; Nurullah, Sheikh M. - In: Central European business review : CEBR 3 (2014) 2, pp. 44-53

Persistent link: https://www.econbiz.de/10010408355

Customer Satisfaction and Loyalty: A Case Study from the Banking Sector

Rahman, Hasebur - In: Central European Business Review 2013 (2013) 4, pp. 15-23

Delivering superior service quality to customers in today’s business environment is very crucial and important due the stiff competition in the local and international markets. The ability to provide high service quality will strengthen the image, enhance retention of customers, attracting new...

Persistent link: https://www.econbiz.de/10011195431